Need To Return your item
Not loving the item? No problem.
If you wish to exchange or return your item(s) for a refund please ensure we receive your order back within 14 days.
A refund will be made by the original method of payment
The item must be unworn and in it’s original condition.
Items received after this time will be returned to customer.
We do not cover your shipping costs back to us.
Should you require an exchange, please note this on your returns form.
You have 14 days for an exchange also.
We do not charge postage for exchanges sent out.
If the product received by you is damaged or faulty you should let us know immediately and we will ensure you receive all your rights under the law.
Please Allow 2-3 days for Accounts to process your refund.
Your refund is minus original €4.50 shipping
PLEASE NOTE: returns are via postal or courier service only
Please obtain a copy of proof of postage just in case your order is delayed or lost on the way back to Us. Failure to do so may result in us not being able to process your return.
Your Bank May take 3-7 working days for your refund to show in your account.
Please remember the safe return of the item to us is your responsibility.
Easiest way to return your items is to log onto www.returnmyshopping.ie, select Canella Lane, follow instructions and print label.
Alternatively please return your item to:
Canella Lane Returns
PO Box 20
Postage within Ireland is €4.50 and International shipping is €6
Ireland:All packages within Ireland are delivered via courier and so must be signed for. If you order before 4pm Monday to Thursday you will receive your item next day*. Orders after 4pm on Thursday will be dispatched Friday for delivery Monday.
International: All items will be dispatched before 4pm on day of order. We will then send you a tracking number so you can track your item online.
*On occasion orders may not arrive next day due to external delivery factors