Shipping & Refunds


 

 

Shipping

We are shipping as usual during this time, however with the current pandemic some deliveries may be delayed. We apologise for any inconvenience caused.

Postage within Ireland, Northern Ireland & UK is €4.95  and International shipping is €6

 

 

Need To Return your item

Not loving the item? No problem.

If you wish to exchange or return your item(s) for a refund please ensure we receive your order back within 14 days.

A refund will be made by the original method of payment

The item must be unworn and in it’s original condition.

Items received after this time will be returned to customer.

We do not cover your shipping costs back to us.

Should you require an exchange, please note this on your returns form.

You have 14 days for an exchange also.

We do not charge postage for exchanges sent out. 

If the product received by you is damaged or faulty you should let us know immediately and we will ensure you receive all your rights under the laW.

Please note that while we do our utmost to ensure that the images on the website and on social media are a 100% true representation of the product, screen resolution can effect the appearance of an item.  We take our own pictures where possible (an in natural lighting) and are happy to provide any further information that you may require regarding the colouring of an item.  Printed fabrics may appear a little different, depending on where the print falls on the fabric and where it has been cut - this is normal and natural on printed fabrics and is not considered a fault or distortion nor is a slight difference in the colour  

We often have discount codes running on our site. If discount code is not applied at time of purchase we can’t apply it after. 

Please Allow 2-3 days for Accounts to process your refund.

Your refund is minus original €4.95 shipping

PLEASE NOTE: returns are via postal or courier service only 

Please obtain a copy of proof of postage with tracking, just in case your order is delayed or lost on the way back to us. Failure to do so may result in us not being able to process your return.

Your Bank May take 3-7 working days for your refund to show in your account.

Please remember the safe return of the item to us is your responsibility.

Please note if the system suspects suspicious activity for example a high level of returns or return of faulty items we will suspend the account to look into this.  

Easiest way to return your items is to log onto www.returnmyshopping.ie, select Canella Lane, follow instructions and print label. (Please note this can only be used in ROI) and any issues encountered with this you can contact An Post

Alternatively please return your item to:

Canella Lane Returns

PO Box 20

Loughrea DSU

Loughrea

Co. Galway

Ireland