delivery is 1-3 working days
Postage within Ireland & Northern Ireland is €4.95. European shipping is €6
Due to clearance delays we are currently not shipping to England, Scotland or Wales
Please note we cannot accept returns of bodysuits and hairbands for hygiene reasons
If you wish to return your item(s) for a refund please ensure we receive your order back within 14 days of receipt
A refund will be made by the original method of payment
The item must be unworn and in it’s original condition.
Items received after this time will be returned to customer.
We do not refund shipping costs
If the product received by you is damaged or faulty you should let us know immediately and we will ensure you receive all your rights under the law.
Due to hygiene reasons, we are unable to return or exchange headbands, hair clips, hair ties or earrings, with the exception of damaged on arrival.
Please note that while we do our utmost to ensure that the images on the website and on social media are a 100% true representation of the product, screen resolution can effect the appearance of an item. We take our own pictures where possible (an in natural lighting) and are happy to provide any further information that you may require regarding the colouring of an item. Printed fabrics may appear a little different, depending on where the print falls on the fabric and where it has been cut - this is normal and natural on printed fabrics and is not considered a fault or distortion nor is a slight difference in the colour
We often have discount codes running on our site. If discount code is not applied at time of purchase we can’t apply it after.
If you have won a voucher we will apply your amount online and give you a code to use your voucher. This voucher and code can only be used by the authorised person and not anyone else. If someone else uses the code we will automatically cancel the order. Passing your code to others is a breach of our terms and conditions and we will cancel your code.
Please Allow up to 14 days for Accounts to process your refund. If you have not received your refund after 14 days please contact us
PLEASE NOTE: returns are via postal or courier service only. There is no drop off service. Also our address is a PO Box. Please check with your chosen courier that they deliver to a PO Box as this is our only return address. This does not apply to An Post who do deliver to a PO Box.
Please obtain a copy of proof of postage with tracking, just in case your order is delayed or lost on the way back to us. Failure to do so may result in us not being able to process your return.
Please remember the safe return of the item to us is your responsibility.
Please note if the system suspects suspicious activity for example a high level of returns or return of faulty items we will suspend the account to look into this.
You have to right to cancel an order after it’s made. But please be aware this needs to be emailed to us within 30 minutes of an order being made despite the item being on pre order or not. This does not affect your statutory rights.
Discount codes: we often collaborate with bloggers who will provide discount codes. These codes will be active for 24 hours. If the code isn’t applied at time of checkout we cannot apply it after. This also applies to any discount codes we have running.
Easiest way to return your items is to click the link below, follow instructions and print label. (Please note this can only be used in ROI) and any issues encountered with this you can contact An Post. For returns from NI please use an alternative post service or courier and please keep your tracking number.
You can also return via a Post Office or courier
Canella Lane Returns
PO Box 20