Shipping & Returns
SHIPPING
Standard Delivery
2-4 day DPD delivery within Ireland & Northern Ireland is €4.95.
Express 24hr
Express DPD Delivery within Ireland & Northern Ireland is €7.95.
Cut off time for next working day delivery is 4pm.
Please note that we cannot guarantee this delivery time as external factors may delay delivery
Express orders placed after 4pm, on Weekends or holidays will be shipped the next working day
General
Pre orders will be dispatched on the date noted. If you place one order with different items and one item is a pre order it will be dispatched on this date.
Orders cannot be cancelled after 2 hours.
Weekends & Holidays excluded. Express orders placed after 4pm, on Weekends or holidays will be shipped the next working day
RETURNS
If you wish to return your item(s) for a refund or exchange, please ensure we receive your order back to us / notification of return, within 14 days of receipt.
Return via the following link; https://www.anpost.com/Post-Parcels/Click-and-Post/Returns
Select CANELLA LANE from drop down. Use order number as reference.
To return your order from ROI please go to www.dpd.ie/returns, fill in your details and follow the instructions.
To return your order from NI please go to www.dpd.ie/returns, fill in your details and follow the instructions.
Please keep a copy of drop off receipt as proof of postage.
If you require assistance or have any issue with your order, please contact us via our WhatsApp customer service number +353 83 004 1570 or email info@canellalane.ie
Store & General Policy
Please note we cannot accept returns of bodysuits and hairbands for hygiene reasons
If you wish to return your item(s) for a refund please ensure we receive your order back / notification of, within 14 days of receipt
A refund will be made by the original method of payment
We do not refund vouchers or gift cards
The item must be unworn and in it’s original condition.
Items received after this time will be returned to customer.
We do not refund shipping costs
Please note all competitions are open to ROI residents only
If the product received by you is damaged or faulty you should let us know immediately and we will ensure you receive all your rights under the law.
Due to hygiene reasons, we are unable to return or exchange headbands, hair clips, hair ties or earrings, with the exception of damaged on arrival.
For a full list of relevant consumer rights to which all online retailers must adhere to please click here.
Please note that while we do our utmost to ensure that the images on the website and on social media are a 100% true representation of the product, screen resolution can effect the appearance of an item. We take our own pictures where possible and are happy to provide any further information that you may require regarding the colouring of an item. Printed fabrics may appear a little different, depending on where the print falls on the fabric and where it has been cut - this is normal and natural on printed fabrics and is not considered a fault or distortion nor is a slight difference in the colour
We often have discount codes running on our site. If discount code is not applied at time of purchase we can’t apply it after.
If you have won a voucher we will apply your amount online and give you a code to use your voucher. This voucher and code can only be used by the authorised person and not anyone else. If someone else uses the code we will automatically cancel the order. Passing your code to others is a breach of our terms and conditions and we will cancel your code.
Please Allow up to 14 days for Accounts to process your refund. If you have not received your refund after 14 days please contact us
PLEASE NOTE: returns are via courier service only. There is no drop off service.
Please obtain a copy of proof of postage with tracking, just in case your order is delayed or lost on the way back to us. Failure to do so may result in us not being able to process your return.
Please remember the safe return of the item to us is your responsibility. We recommend using the DPD returns system. It is only a recommended method and DPD are external to Canella Lane.
Please note if the system suspects suspicious activity for example a high level of returns or return of faulty items we will suspend the account to look into this.
Legal: Please be aware that you have 14 days to return / notify us of your return within the following 14 days from the date of receipt. Please note that we operate within and ensure all your rights under S.I.No.484/2013 are adhered to. For online consumers the EU ODR platform is available for dispute resolution
Discount codes: we often collaborate with bloggers who will provide discount codes. These codes will be active for 24 hours. If the code isn’t applied at time of checkout we cannot apply it after. This also applies to any discount codes we have running.