Privacy & Policy

We believe shopping at Canella Lane is 100% secure. In addition we respect the privacy rights of our online shoppers and recognise the importance of protecting information collected from them.

Here at Canella Lane we take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on this website, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us at sales@canellalane.ie

Product Info:

We have made every effort to display the colours and descriptions of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colours will accurately reflect the colour of product on delivery.

Prices are inclusive of VAT. Goods are subject to availability.

Website Security at Checkout:

When you shop at our website we use a 128-bit SSL encrypted secure internet connection to protect your payment details. Your computer/mobile device should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet.

Information Canella Lane Collects:

When you place an order with us, we collect certain information which is required to allow us to process your transaction and deliver your order. This includes your personal details, order details, details of your address and payment details.

We will use this information to process your transaction and dispatch your order.

What to Expect from us:

At all times we comply with the standards, procedures and requirements of Irish data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

Other people who might use your information:

In order to process your order and deliver your purchases to you, we may have to pass your information to some of our service providers. This includes our courier. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order.

We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.

 

This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so. If you have any questions relating to this statement, please email sales@canellalane.ie

Need To Return your item

Not loving the item? No problem.

You can return your item for a refund within 14 days of receiving it.

The item must be unworn and in it’s original condition.

Please Allow 2-3 days for Accounts to process your refund.

Your refund is minus original €4 shipping

Your Bank May take 3-7 working days for your refund to show in your account.

Please remember the safe return of the item to us is your responsibility.

Please return your item to:

Canella Lane

Unit 8 Euro Innovation Park,

Little Island

Cork

Shipping

Postage within Ireland is €4 and International shipping is €6

Ireland:All packages within Ireland are delivered via courier and so must be signed for. If you order before 4pm Monday to Thursday you will receive your item next day. Orders after 4pm on Thursday will be dispatched Friday for delivery Monday. 

International:All items will be dispatched before 4pm on day of order. We will then send you a tracking number so you can track your item online.